--- title: Uninstall Actorly and delete your Shopify data | Actorly description: Shopify sends a deletion request 48 hours after you uninstall Actorly, then Actorly erases your store's history. Reinstall in time and nothing is deleted. canonical: https://actorly.app/docs/data-and-privacy/uninstall-and-data --- [Home](https://actorly.app/)[Docs](https://actorly.app/docs)[Data and privacy](https://actorly.app/docs/data-and-privacy) Uninstall and your data # Uninstall Actorly and your data. When you uninstall Actorly, Shopify sends Actorly a deletion request 48 hours later, and Actorly then removes your store's history, saved evidence and account records. If you reinstall within those 48 hours, nothing is deleted. Last updated October 14, 2026 ## What happens when you uninstall. 1 **Uninstall.** Shopify tells Actorly at once. 2 **48 hours.** Shopify sends Actorly a store-erasure request. 3 **Erased.** Actorly erases your store's history, its saved evidence and its account records. If you reinstall within those 48 hours, nothing is deleted. ## Taking your history with you first. On Actorly Restore, build an [export](https://actorly.app/docs/data-and-privacy/export-your-history) before you uninstall. An export file is deleted 3 days after it is built. ## If you only change plan. Moving from Restore to Watch keeps the last 90 days. Older history is deleted after 14 days' notice. See [plans and history](https://actorly.app/docs/plans-and-billing/plans-and-history). ## Customer data requests. When a customer asks a store for the data held about them, Shopify sends Actorly the request. It is not handled automatically: it appears in Settings, Data and privacy, where you download a file of what Actorly holds for that customer and send it to them. Shopify allows 30 days to reply. The legal detail is in the [privacy policy](https://actorly.app/privacy), the [data processing agreement](https://actorly.app/dpa) and [security](https://actorly.app/security). ## Questions. ### Is my data deleted when I uninstall? Yes. Shopify sends Actorly a deletion request 48 hours after the uninstall, and Actorly then removes your store's history, saved evidence and account records. ### I reinstalled. Is my history still there? If you reinstall within 48 hours of uninstalling, nothing is deleted. ### Does Actorly delete my history if I downgrade? History older than 90 days is deleted after 14 days' notice when a store moves from Restore to Watch. Actorly warns you first. Ask an AI to summarise [ChatGPT](https://chatgpt.com/?q=Summarise%20this%20Actorly%20help%20article%20for%20a%20Shopify%20merchant%3A%20the%20key%20points%20and%20the%20practical%20steps%2C%20in%20your%20own%20words.%20Title%3A%20%22Uninstall%20Actorly%20and%20delete%20your%20Shopify%20data%22.%20Source%3A%20https%3A%2F%2Factorly.app%2Fdocs%2Fdata-and-privacy%2Funinstall-and-data%20%28cite%20it%20for%20anything%20you%20take%20from%20it%29.)[Claude](https://claude.ai/new?q=Summarise%20this%20Actorly%20help%20article%20for%20a%20Shopify%20merchant%3A%20the%20key%20points%20and%20the%20practical%20steps%2C%20in%20your%20own%20words.%20Title%3A%20%22Uninstall%20Actorly%20and%20delete%20your%20Shopify%20data%22.%20Source%3A%20https%3A%2F%2Factorly.app%2Fdocs%2Fdata-and-privacy%2Funinstall-and-data%20%28cite%20it%20for%20anything%20you%20take%20from%20it%29.)[Gemini](https://gemini.google.com/app)[Perplexity](https://www.perplexity.ai/search?q=Summarise%20this%20Actorly%20help%20article%20for%20a%20Shopify%20merchant%3A%20the%20key%20points%20and%20the%20practical%20steps%2C%20in%20your%20own%20words.%20Title%3A%20%22Uninstall%20Actorly%20and%20delete%20your%20Shopify%20data%22.%20Source%3A%20https%3A%2F%2Factorly.app%2Fdocs%2Fdata-and-privacy%2Funinstall-and-data%20%28cite%20it%20for%20anything%20you%20take%20from%20it%29.) ## Keep reading. **Still stuck?** Write to support, or start the record today: Actorly Watch is free, with no clock. [Contact support](https://actorly.app/contact)[Install free on Shopify](https://apps.shopify.com/actorly)