--- title: A restore did not finish: what to do | Actorly description: Find which step a restore stopped at, what each reason means and what to check in Shopify. Declined means the value had changed and Actorly wrote nothing. canonical: https://actorly.app/docs/put-a-value-back/a-restore-did-not-finish --- # A restore did not finish: what to do When a restore stops, Actorly tells you which step it stopped at and what it knows about your store. If a check before the write fails, nothing is changed. If Actorly cannot confirm the value after writing, your store may be unchanged or partly changed, and Actorly asks you to look at the field in Shopify before you try again. The step and the message tell you which case you are in. Watch and Restore Updated Oct 15, 2026 ### On this page 1. How do I find out what happened to my restore? 2. What does the step it stopped at tell me? 3. What does each reason mean? 4. What does Declined mean? 5. What does Outcome unknown mean? 6. What should I check in Shopify? 7. What do I send support? 8. A worked example 9. Frequently asked questions ### In this topic: Put a value back - [Restore one field to an earlier value](https://actorly.app/docs/put-a-value-back/restore-a-field) - [Restore products to a date and time](https://actorly.app/docs/put-a-value-back/restore-to-a-date) - [Check how a restore ended on Recovery jobs](https://actorly.app/docs/put-a-value-back/recovery-jobs) - [What Actorly can and cannot put back](https://actorly.app/docs/put-a-value-back/what-can-and-cannot-be-put-back) - [A restore did not finish: what to do](https://actorly.app/docs/put-a-value-back/a-restore-did-not-finish) ## How do I find out what happened to my restore? 1 **Open Recovery jobs.** Choose **Recovery jobs** in the app's menu. 2 **Find the restore.** The list shows the newest restores, not every one. Choose **Outcome: All** and then **Need attention**. A chip appears under the button; remove it to return to All. 3 **Read the outcome.** A restore of one field reads **Declined - it had changed**, **Did not complete** or **Outcome unknown**. A restore to a date and time is one row and reads **Needs review**, **Stopped** or **Outcome unknown**. The row shows the outcome and a short reason, not the step. 4 **Choose View.** A restore of one field opens its change window. Its **Restore history** shows the **Date**, the **Outcome** and, only when the restore stopped, **Stopped at** and **Why**, and Technical details holds the **Job ID**. A restore to a date opens a job window with its progress and one outcome for each field. 5 **Match the message to the tables below.** ## What does the step it stopped at tell me? A restore that stops can name one of five steps in **Stopped at**. The step names are the app's own words. Stopped atWhat it meansWhat the app says Reading the current valueActorly could not read the field from Shopify, or the record no longer exists."Actorly did not change anything. The restore stopped during its checks, before it wrote to your store." with the reason "The record no longer exists in your store." or "Actorly could not reach Shopify." Comparing with the current valueThe field no longer held the value Actorly expected, so it refused to write."Actorly did not change anything." and the reason "The value changed again since this change was recorded." Writing the valueShopify refused the write, or the answer was unclear."Shopify refused the change." or "The restore did not complete. Your store may be unchanged, or partly changed." Reading it backActorly could not read the value after writing."may be unchanged, or partly changed" Checking it matchedThe value Shopify now holds is not the value put back."Shopify took the change, but the value read back did not match." A restore that Actorly refuses before any step, such as one for a deleted item, a field not on the restore list, or one over your plan's allowance, shows its message at once and does not appear on Recovery jobs. If a check before the write fails, nothing is changed. After the write, Actorly cannot always tell, so it asks you to look rather than assume. ## What does each reason mean? When a restore stops, the app may show one short reason from a closed list, decided from the step, not from Shopify's own text. ReasonWhat to check Shopify refused the change.Open the field in Shopify and read what it holds. Then try again. The value changed again since this change was recorded.Open the field and read what it holds now. Look at the newer change in Changes. The record no longer exists in your store.Check the item in Shopify. Actorly cannot bring a deleted item back. Actorly could not reach Shopify.Try again in a moment. Shopify took the change, but the value read back did not match.Open the field in Shopify and read what it holds now. Your store may already be changed. Actorly could not finish this restore.The app does not give a reason. Check the field in Shopify and give support the Job ID. ## What does Declined mean? **Declined - it had changed** is Actorly working as designed. The field no longer held the value Actorly expected, so Actorly stopped at its comparison and wrote nothing. The message begins "Actorly did not change anything." and tells you to look at what changed first. For a single field the expected value is the one Actorly reads when you confirm, so this happens when the field changes at that moment. In a restore to a date and time, the expected value is the one in the summary you approved, and a declined field is left alone and listed while the others carry on: "Declined means the value in your store had changed since the summary, so Actorly left it alone rather than overwrite a newer edit." ## What does Outcome unknown mean? The restore stopped midway, and Actorly lost track of it: "Actorly lost track of this restore. Your store may or may not have changed, so check this resource's history before trying again." Actorly later re-reads Shopify and settles the row only when the evidence is conclusive: the live value matches the target (Put back), matches the value before (Did not complete), or matches neither (Declined). If it cannot tell, the row stays Outcome unknown. For a job of several fields the window says: "Actorly lost track of this job. Items that were midway may or may not have changed your store, so check those resources before running it again." ## What should I check in Shopify? - **Open the resource and read the field.** Compare it with the three values the restore showed: what it held before, what it held now, and what it would be put back to. - **Check the change history in Actorly.** Open the change and read **Restore history** and **History of this record**. If the write did reach Shopify, the new value shows in Changes as an ordinary change, not one marked as a restore. - **Do not retry blindly.** For Outcome unknown and Did not complete, check first. For "Too many restores in the last minute", wait a moment. ## What do I send support? The **Job ID for support** shown on the restore, the step it **Stopped at**, the resource's name and when it happened. You can start a chat from the footer: see [Chat with Actorly support from inside the app](https://actorly.app/docs/when-something-looks-wrong/chat-with-us). ## A worked example Sample: you restore a product's tags and the window ends with "The restore did not complete. Your store may be unchanged, or partly changed. Check the resource in Shopify before trying again." and "Stopped at: Writing the value". You open the product in Shopify: the tags are unchanged. Actorly could not confirm that when it stopped, which is why it asked you to look. You try again and it ends **Restored**. In a second case the row reads **Outcome unknown** because Actorly's processing stopped midway; you open the product, see the new tags are in place, and later the row settles to **Put back** once Actorly re-reads Shopify. In a third case the restore begins "Actorly did not change anything.", the row reads **Declined - it had changed**, and nothing was written. ## Frequently asked questions ### Is my store changed if a restore did not complete? If a check before the write failed, nothing was changed. If the write was sent and Actorly could not confirm the value, your store may be unchanged or partly changed: look at the field in Shopify before trying again. ### What does Declined mean? The field no longer held the value Actorly expected when it checked, so Actorly wrote nothing. It protects the newer edit. ### Why does it say I have used my restore? Actorly Watch includes one restore in any rolling 30 days. The message says "You have used the restore included in your plan in the last 30 days. Actorly Restore includes unlimited restores." A restore that succeeded counts, and so does one still running, for up to 5 minutes. A refused, declined or failed restore does not. ### What if some fields in a multi-field job were declined? Declined means the value in your store had changed since the summary, so Actorly left it alone. Items already put back stay put back. ### Should I try again straight away? For "Too many restores in the last minute", wait a moment. For Outcome unknown or Did not complete, check the resource in Shopify first. ### Can Actorly retry for me? The app does not say that it retries a restore. A restore that Actorly refuses before it starts is not recorded on Recovery jobs; one that started has its outcome there, and the app asks you to check. ### Where is the list of every restore? On Recovery jobs. See [Check how a restore ended on Recovery jobs](https://actorly.app/docs/put-a-value-back/recovery-jobs). ## Related articles [Restore one field to an earlier value Put one Shopify field back to the value it held before a change.](https://actorly.app/docs/put-a-value-back/restore-a-field)[Check how a restore ended on Recovery jobs Recovery jobs lists the newest restores Actorly has run and how each one ended: Put back, Declined, Did not complete, Outcome unknown or Needs review.](https://actorly.app/docs/put-a-value-back/recovery-jobs)[Fix common problems in Actorly Find the right answer fast when a change is missing, who made it says Unknown, there is no Restore button, a restore stopped or history cannot be read.](https://actorly.app/docs/when-something-looks-wrong/common-problems) **Still stuck?** Chat with us, or write to [team@actorly.app](mailto:team@actorly.app). [Chat with us](https://actorly.app/contact)[Contact support](https://actorly.app/contact) © 2026 ONDUTYOPS LLC. 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