--- title: Some changes could not be added to your history | Actorly description: Overview may say some changes could not be added to your history. See the record types and reasons its window names, and what a permission banner means. canonical: https://actorly.app/docs/when-something-looks-wrong/changes-are-not-being-recorded --- # Some changes could not be added to your history When Overview shows "N changes could not be added to your history", Actorly received those changes from Shopify and could not write them down. The app says they cannot be recovered and there is nothing for you to fix. Choose **View details** to see which record types were affected, why, and when the most recent one was. Everything else Actorly recorded is still in your history, and Actorly says so instead of leaving a silent gap. A different banner, headed "Some changes are not being recorded", means a permission is missing: see below. Watch and Restore Updated Oct 15, 2026 ### On this page 1. How do I see which changes were missed? 2. What does the banner look like over time? 3. What does it mean for my history? 4. What can I do? 5. Where else does this show? 6. A worked example 7. Frequently asked questions ### In this topic: When something looks wrong - [Is Actorly recording my store?](https://actorly.app/docs/when-something-looks-wrong/is-actorly-recording) - [A change I made is not showing in Actorly](https://actorly.app/docs/when-something-looks-wrong/a-change-is-not-showing) - [Some changes could not be added to your history](https://actorly.app/docs/when-something-looks-wrong/changes-are-not-being-recorded) - [Chat with Actorly support from inside the app](https://actorly.app/docs/when-something-looks-wrong/chat-with-us) - [Fix common problems in Actorly](https://actorly.app/docs/when-something-looks-wrong/common-problems) ## How do I see which changes were missed? 1 **Find the banner.** On Overview its heading is a line such as "3 changes could not be added to your history. They cannot be recovered and there is nothing for you to fix." On other pages, including Changes, the page header shows a marker such as "3 changes not recorded" beside the status badge instead of a banner. The Notifications bell lists the same gap. The banner at the top of Overview. It says the changes cannot be recovered and there is nothing for you to fix. 2 **Choose View details.** A window headed "Some changes never reached your history" opens with a statement, then one section for each reason. 3 **Read the tables.** Each reason has a table with **Record type**, **Changes** and **Most recent**. Each row names a kind of record, how many changes could not be recorded and when the latest one was. The reasons are written in plain words: "Actorly could not record this kind of change yet", "Actorly temporarily lost access to your store", "This changed on something Actorly had no earlier record of, so there was nothing to compare it against", "This was created and removed before Actorly could read it, so there was nothing to restore", and "No reason was recorded". The statement says "N changes happened in your store and Actorly could not record a before and after for them. Everything else Actorly recorded is still in your history. This list is permanent, and Actorly never fills it in with a guess." ## What does the banner look like over time? A gap is one or more Shopify notifications Actorly received and could not write to your history. Fresh, it cannot be dismissed. Once the newest one has settled, it becomes a calm line that you can dismiss, and a small marker, "N changes not recorded", stays beside the status badge. A dismissal remembers the gaps it showed: a new or later gap brings the banner back. The notification follows the same course: it is a warning at first and settles to information. ## What does it mean for my history? QuestionThe answer Is the rest of my history affected?No. "Everything else Actorly recorded is still in your history." Can the missing changes be recovered?No. "They cannot be recovered." Does Actorly guess what they were?No. "This list is permanent, and Actorly never fills it in with a guess." Is there something for me to fix?The app says no: "It cannot be recovered and there is nothing for you to fix." If a reason says Actorly lost access to your store, tell support. ## What can I do? You can check the named kinds of record directly in your Shopify admin, because the missing before and after values are not in Actorly. If a gap names a kind you rely on, tell support the record type and the "Most recent" time. ## Where else does this show? - **Overview, Needs your attention.** A gap alone adds no row there, and the card is hidden rather than showing "All clear", because that would be false. - **Notifications.** "N changes could not be added to your history". **View** takes you to Overview, where the gap details open. - **A missing permission.** This is a separate banner headed "Some changes are not being recorded". If a kind needs a permission the store has not granted, the coverage window shows "Not recording on this store" and that banner appears. Unlike a gap, you can act on it: merges are recorded once the store grants the permission. Today that is customer merges: "Customer merges are not being recorded on this store, because Actorly has no record that it holds the customer merge permission." ## A worked example Sample: Overview shows a blue banner "3 changes could not be added to your history". You choose **View details**. The table says Inventory, Changes 2, Most recent a given time, and Themes, Changes 1. The statement says everything else is still in your history. You open the inventory page of the Shopify admin for the two items and check their current quantities there. You do not look for a fix in Actorly, because there is none. Next week a dismissed marker "3 changes not recorded" is still beside the badge; a new gap would bring the banner back. ## Frequently asked questions ### Does this mean Actorly is broken? No. It means some changes could not be recorded, and Actorly tells you which kinds and why. The rest of the history is intact. ### Can I get the missing changes back? No. They cannot be recovered. ### Will Actorly fill the list in later? No. The list is permanent, and Actorly never fills it in with a guess. ### What should I tell support? The record types and the Most recent time from **View details**. ### Why did the banner go away but a marker stays? A gap that has settled can be dismissed. A small marker "N changes not recorded" stays beside the status badge, because the gap is permanent. ## Related articles [Is Actorly recording my store? Every state Actorly shows about recording your store, from Watching to Cannot read history: what it means and what to do.](https://actorly.app/docs/when-something-looks-wrong/is-actorly-recording)[A change I made is not showing in Actorly Work through why a change may not appear in Actorly: a kind it does not track, a scheduled check, a first import, a filter, your plan's window or a gap.](https://actorly.app/docs/when-something-looks-wrong/a-change-is-not-showing)[Understand Actorly notifications The Notifications bell lists what needs attention: changes not recorded, a failed import, history leaving your plan and customer data requests.](https://actorly.app/docs/get-told-about-changes/notifications) **Still stuck?** Chat with us, or write to [team@actorly.app](mailto:team@actorly.app). 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