--- title: Fix common problems in Actorly | Actorly description: Find the right answer fast when a change is missing, who made it says Unknown, there is no Restore button, a restore stopped or history cannot be read. canonical: https://actorly.app/docs/when-something-looks-wrong/common-problems --- # Fix common problems in Actorly Find what you are seeing in the table, read the one-line answer, and follow the link for the full steps. This page repeats nothing from those articles: each problem is answered once, in one place. Watch and Restore Updated Oct 15, 2026 ### On this page 1. Which problem do I have? 2. When should I contact support? 3. Frequently asked questions ### In this topic: When something looks wrong - [Is Actorly recording my store?](https://actorly.app/docs/when-something-looks-wrong/is-actorly-recording) - [A change I made is not showing in Actorly](https://actorly.app/docs/when-something-looks-wrong/a-change-is-not-showing) - [Some changes could not be added to your history](https://actorly.app/docs/when-something-looks-wrong/changes-are-not-being-recorded) - [Chat with Actorly support from inside the app](https://actorly.app/docs/when-something-looks-wrong/chat-with-us) - [Fix common problems in Actorly](https://actorly.app/docs/when-something-looks-wrong/common-problems) ## Which problem do I have? What you seeThe one-line answerFull steps A change you made is not in ChangesIt is a kind Actorly checks on a schedule, a kind it does not track, still importing, or hidden by a filter.[A change I made is not showing](https://actorly.app/docs/when-something-looks-wrong/a-change-is-not-showing) A badge says Still importing, Import failed or Cannot read historyThe badge says how complete recording is.[Is Actorly recording my store?](https://actorly.app/docs/when-something-looks-wrong/is-actorly-recording) A banner says changes could not be added to your historyThe app says they cannot be recovered and there is nothing for you to fix.[Some changes could not be added to your history](https://actorly.app/docs/when-something-looks-wrong/changes-are-not-being-recorded) Who says Unknown or Not attributed yetOne is final and one is still being checked.[Why a change says Unknown](https://actorly.app/docs/see-who-made-a-change/why-it-says-unknown) Restore this value is missingThe change's Restore column names the one reason.[What can and cannot be put back](https://actorly.app/docs/put-a-value-back/what-can-and-cannot-be-put-back) A restore stopped, was declined or is Outcome unknownThe step and the message say what Actorly knows about your store.[A restore did not finish](https://actorly.app/docs/put-a-value-back/a-restore-did-not-finish) A deleted item is not listedAn empty Deleted tab does not prove nothing was deleted.[Find a deleted product](https://actorly.app/docs/find-what-changed/find-a-deleted-product) Search or filters show nothingThe page says which of the empty-list reasons applies.[Search and filter your changes](https://actorly.app/docs/find-what-changed/search-and-filters) A plan banner says Actorly could not read or confirm your planIt is not a change to your subscription.[Upgrade, downgrade or cancel](https://actorly.app/docs/plans-and-billing/upgrade-downgrade-or-cancel) An export did not start or did not finishEach message states its own reason.[Export your change history](https://actorly.app/docs/keep-export-and-delete-your-history/export-your-history) A theme says Needs attention, Failed or Access neededEach file or cause is named.[Download a theme backup](https://actorly.app/docs/keep-export-and-delete-your-history/theme-file-backup) A customer data request is overdueDownload the file, send it, then mark it handled.[Answer a customer data request](https://actorly.app/docs/keep-export-and-delete-your-history/customer-data-requests) A count on Overview is a dashActorly has not finished reading that kind, or could not read the count. It is not 0.[How to read the Actorly Overview](https://actorly.app/docs/get-set-up/overview) ## When should I contact support? When an import has failed, when a restore left an outcome unknown, or when a message you read is not in these articles. Give support the Job ID for a restore, and the record type and time for a gap. You can start a chat from the footer: see [Chat with Actorly support from inside the app](https://actorly.app/docs/when-something-looks-wrong/chat-with-us). ## Frequently asked questions ### Where do I see problems as they happen? On Overview under Needs your attention, in the status badge beside the page title, and in the Notifications bell. ### Does an empty list mean nothing changed? Not on its own. The words on the page say which of several reasons applies. ### Where is the full list of what Actorly cannot do? In the Limits note of each article, and in the What Actorly watches table. ## Related articles [Is Actorly recording my store? Every state Actorly shows about recording your store, from Watching to Cannot read history: what it means and what to do.](https://actorly.app/docs/when-something-looks-wrong/is-actorly-recording)[A change I made is not showing in Actorly Work through why a change may not appear in Actorly: a kind it does not track, a scheduled check, a first import, a filter, your plan's window or a gap.](https://actorly.app/docs/when-something-looks-wrong/a-change-is-not-showing)[A restore did not finish: what to do Find which step a restore stopped at, what each reason means and what to check in Shopify.](https://actorly.app/docs/put-a-value-back/a-restore-did-not-finish) **Still stuck?** Chat with us, or write to [team@actorly.app](mailto:team@actorly.app). [Chat with us](https://actorly.app/contact)[Contact support](https://actorly.app/contact) © 2026 ONDUTYOPS LLC. All rights reserved.