Talk to a person.

SupportCan't find a change, or a restore didn't go through? Write to us.
[email protected]
PrivacyWant to know how your store's data is handled? Ask, or send a privacy request.
[email protected]

What to include.

  • Your store's address, the one ending in .myshopify.com.
  • What you were looking at: the product, collection or setting, and the field that changed.
  • When you noticed it, and what you expected to see instead.
  • For a restore that did not go through, the message Actorly showed you.
  • Please do not send passwords or card numbers.

What happens next.

  1. Your message goes to [email protected].
  2. Support reads it and answers by email, to the address you wrote from.
  3. Questions about what Actorly tracks are answered from the Coverage page, so you may be pointed to it.

Before you write.

I can't see changes from before I installed+

Shopify doesn't keep them, so no app can show them. Your history starts the day you install.

It says "Unknown" for who made a change+

Shopify does not record who made this change. Actorly shows Unknown rather than guessing. How who is worked out

There's no Restore button on a change+

That field can't be put back, or you have used the restore included in your plan this month. How a restore works