Chat with Actorly support from inside the app

How do I start a chat?

1Scroll to the footer. At the bottom of the Actorly pages, once your store has finished setup, it reads "Visit our Help center or contact support." followed by Chat with us.

2Choose Chat with us. The chat opens on the page. If it does not open at once, Actorly shows that it is connecting.

3Write your message. Say what you were doing and what you saw. For a restore, include the Job ID.

If the chat cannot load, for example because a browser extension blocks it, Actorly says so and you can email Actorly support instead.

When does the chat load?

Only when you click. Chat with us does not load the chat service when a page opens. Its script is added to the page only when you choose it, so a page view carries no third-party script.

What is the chat told about my store?

These facts are sent so support can see whose store they are helping with. They come from your install. They are about your store: the app cannot tell the chat the name or email of the person who is typing.

• Your store's name and its myshopify.com domain.
• The store owner's name, and the owner's and contact email addresses.
• Your Shopify plan and your store's currency.
• Your Actorly plan, Actorly Watch or Actorly Restore, and its billing status and interval.
• The version of Actorly you are using and your language.
• The date you installed Actorly.
• The page of the app you are on, without any item numbers.
• Facts about the state of your history and plan: whether history is still importing, the last change recorded and how many were recorded in the last 30 days, how many changes could not be recorded, restores used and left, the last restore's outcome, date and Job ID, theme backup state, whether access is missing, a pending customer data request, and days since install.