How do I find out why a change is missing?
Which reason is it?
The usual reasons for an empty list apply to a missing change.
| Reason | How you recognise it | What to do |
|---|---|---|
| The filter or the date hides it | The page says "No changes match these filters" or "Nothing recorded in" a range | Clear all, choose All time |
| The kind is not tracked | It is not in the What Actorly watches table, or its History says Not yet | Nothing: Actorly does not record it |
| It is a scheduled kind | The kind carries Checked on a schedule | Wait for the next check |
| The import is running | The badge says Still importing | Wait |
| The import failed | A banner on Overview or Changes names the kind that could not finish. The badge says Import failed and the page says "That import did not finish" only when every kind failed | Contact support |
| It is older than your plan keeps | The page says "Outside your plan's history" | See How long Actorly keeps your history, and storage |
| It was made before you installed | The change is older than your install date | Actorly records changes from install. Actorly has no before-and-after values for changes made before it was installed, and cannot put those values back. |
| It could not be recorded | The Overview banner "N changes could not be added to your history", the marker beside the badge, or a notification | Nothing to fix; see the gap article |
What if the field itself is not recorded?
For many kinds, the History cell says Some fields, never all fields. Actorly records a stated set of fields. A field outside that set is not recorded, even when the kind is. The coverage table's notes and the Data room page for the kind, under About this data, say which fields are held.
Why can a change take time to appear?
How a change gets in depends on the kind.
| Kind | How Actorly learns of it | When it appears |
|---|---|---|
| Most kinds, such as products, variants, collections | Shopify sends a notice, and Actorly reads the record again. | Overview's Recent changes caption states a short delay for these kinds; this guide does not promise a time. These kinds are also re-checked every week in a full check. Orders and customers are not. |
| Variants | Shopify reports a variant change through its product's update. | If that notice is missed, the weekly check finds the change, "up to a week later and with no name attached". |
| Inventory on an item that does not track inventory | Shopify sent no stock-change notice in Actorly's testing. | At the weekly check, with no name. |
| Pages, blogs, articles, menus, URL redirects, price lists, policies, files | Actorly checks on a schedule. | At the next check: weekly on Watch, daily on Restore. |
A change found by a check carries the source Routine check, and the time Shopify reports is when the record last changed there.
What do I tell support if it is still missing?
The item's name, what you changed, roughly when, and the kind of record. If the badge or a banner said something, include the words. You can start a chat from the footer: see Chat with Actorly support from inside the app.
A worked example
Sample: on Friday you edit a page title and rename a product. On Friday evening Changes shows the product rename but not the page edit. The page edit is a scheduled kind: on Actorly Restore it will appear at the next daily check, on Actorly Watch at the next weekly check, with the source Routine check. If you have Last 7 days chosen and the page says "Nothing recorded in Last 7 days", choose All time and Clear all before concluding anything.
Frequently asked questions
I edited a page and it is not in Changes. Why?
Pages are checked on a schedule: weekly on Actorly Watch, daily on Actorly Restore. The change appears at the next check.
The change is in my Shopify admin but not in Actorly.
Look in this order: the date and filters, whether the kind is tracked, whether the first import is still running, and the Deleted tab. If none applies, contact support with the item's name and the time.
Why does a customer or order change not show for the weeks before I installed?
Customers, orders, fulfillments, draft orders and selling plans are recorded only from their first change after you install.
Does Actorly Watch miss changes that Actorly Restore sees?
No. Both plans record the same kinds. Only how soon the scheduled kinds are noticed differs.
Why does the Deleted tab show the same date range?
The range you have is kept when you switch tabs, so the Deleted tab can say "Nothing recorded in Last 30 days". Choose All time.
Why is the time on a change a day later than I expected?
Today is the store's calendar day. Last 7, 14 and 30 days count back from now in blocks of 24 hours, and This month, Last month and Custom count UTC days, so a late change can fall on the next day at the edge of those ranges.
A change I made does not show a name. Is it missing?
No. The change is recorded; the Who column shows a confidence word, Not attributed yet or Unknown. See See who made a change, and how sure Actorly is.