Which problem do I have?
| What you see | The one-line answer | Full steps |
|---|---|---|
| A change you made is not in Changes | It is a kind Actorly checks on a schedule, a kind it does not track, still importing, or hidden by a filter. | A change I made is not showing |
| A badge says Still importing, Import failed or Cannot read history | The badge says how complete recording is. | Is Actorly recording my store? |
| A banner says changes could not be added to your history | The app says they cannot be recovered and there is nothing for you to fix. | Some changes could not be added to your history |
| Who says Unknown or Not attributed yet | One is final and one is still being checked. | Why a change says Unknown |
| Restore this value is missing | The change's Restore column names the one reason. | What can and cannot be put back |
| A restore stopped, was declined or is Outcome unknown | The step and the message say what Actorly knows about your store. | A restore did not finish |
| A deleted item is not listed | An empty Deleted tab does not prove nothing was deleted. | Find a deleted product |
| Search or filters show nothing | The page says which of the empty-list reasons applies. | Search and filter your changes |
| A plan banner says Actorly could not read or confirm your plan | It is not a change to your subscription. | Upgrade, downgrade or cancel |
| An export did not start or did not finish | Each message states its own reason. | Export your change history |
| A theme says Needs attention, Failed or Access needed | Each file or cause is named. | Download a theme backup |
| A customer data request is overdue | Download the file, send it, then mark it handled. | Answer a customer data request |
| A count on Overview is a dash | Actorly has not finished reading that kind, or could not read the count. It is not 0. | How to read the Actorly Overview |
When should I contact support?
When an import has failed, when a restore left an outcome unknown, or when a message you read is not in these articles. Give support the Job ID for a restore, and the record type and time for a gap. You can start a chat from the footer: see Chat with Actorly support from inside the app.
Frequently asked questions
Where do I see problems as they happen?
On Overview under Needs your attention, in the status badge beside the page title, and in the Notifications bell.
Does an empty list mean nothing changed?
Not on its own. The words on the page say which of several reasons applies.
Where is the full list of what Actorly cannot do?
In the Limits note of each article, and in the What Actorly watches table.