Answer a request in four steps.
1Open Settings, Data and privacy. Customer data requests lists each one with Customer, Received, Reply due and Status.
2Open the request. It shows what Actorly held when the request arrived: customer, order and fulfillment records, recorded changes and personal values in recorded changes.
3Choose Download what Actorly holds. It is a JSON file built now from your store's history and not stored anywhere.
4Send it, then mark it. Send the file to your customer, then choose Mark as handled and confirm with Yes, mark as handled.
Deadlines.
The Reply due column counts the days left, says Due today, or counts the days overdue. A banner appears when a request is past its 30-day deadline. A new request also raises a notification.
Good to know.
- The counts may be incomplete while part of your history is still importing, failed or not started, and the request says so. {src: hc}
- If the customer's data was erased at Shopify's request, the file says so. {src: hc}
- Downloads are limited. If you see "Too many downloads in a minute", wait a moment and try again.
Questions.
Does Actorly answer the customer for me?
No. The request is not handled automatically: you send the file to the customer yourself.
What is the legal detail?
It is in the privacy policy, the data processing agreement and security.
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Keep reading.
01Uninstall and your dataShopify sends a deletion request 48 hours after you uninstall Actorly, then Actorly erases your store's history.
02NotificationsThe bell in Actorly lists what needs your attention: changes that could not be recorded, an import that did not finish, history removal and data requests.
03ExportingOn Actorly Restore, build a CSV or JSON file of your store's change history from the Data room: pick a date range, a record type and a level of detail.
04Data and privacyMore in this category.