HomeDocsTroubleshootingActorly cannot read my history

When Actorly cannotread or record changes.

Actorly tells you when it could not record a change, could not finish an import or could not read your history. None of these says nothing changed, and it says so instead of leaving a silent gap.

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Find the answer.

Some changes are not being recordedA number of changes could not be added to your history. They cannot be recovered and there is nothing for you to fix.
That import did not finishActorly tried to import this history and it failed. It is not retrying automatically yet.
Still building your historyNothing to show yet while the first read of your store runs.
Actorly could not read your historyWhat is shown may be missing changes. Nothing here says that nothing changed. Try again.
Nothing is being watched yetActorly is not watching anything yet, which is not the same as nothing having changed.

See which changes were missed.

1Choose View details. It is on the banner.
2Read the list. It shows Record type, Changes and Most recent.

The list is permanent, and everything else Actorly recorded is still in your history.

A list that looks empty.

The words say why it is empty. "Still building your history" means the first import is still running. "No changes yet" means the import finished and no change has been recorded. "No deletions seen" on the Deleted tab means Shopify has not reported a deleted item, which is not proof that none was deleted. "Nothing recorded in" a date range means records from other dates are not shown; Clear filters shows them. On Overview, an empty Most changed or Who is making changes block says "Could not be read right now" or the import reason when Actorly has not finished reading, instead of saying nothing changed.

If no changes match your filters, Actorly says your history has not changed, only this view of it. Choose Clear filters. Search finds words that start with what you typed, so "prod" finds "product".

Questions.

Why does Changes say nothing recorded when I have older history?

The default view is the last 30 days. If your history is ready and that window is quiet, Actorly says nothing was recorded in that range, not "No changes yet". Choose All time to see the rest.

Does an empty list mean nothing changed?

Not on its own. Actorly separates a quiet store from an import that is still running, one that failed, and a read that did not complete.

Where do I see these as they happen?

On Overview under Needs your attention, and in the notifications.

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