Find a restore.
1Open Recovery jobs. Choose Recovery jobs in the app's menu.
2Choose a tab. In progress, Put back, Need attention or All, each with a count.
3Read the row. It has What, Outcome and When.
4Open it. Choose View for the steps and, on a failure, the step it stopped at and a Job ID for support.
What each outcome means.
Put backThe restore finished and Actorly read the value back from Shopify to confirm it.
Declined - it had changedSomeone edited the field after you opened the restore, so Actorly wrote nothing.
Did not completeThe restore failed. The row says which step it stopped at.
CancelledThe restore was cancelled.
Outcome unknownActorly lost track of this restore. Your store may or may not have changed, so check the resource's history before trying again.
Waiting, Checking, Writing, Reading backA restore in progress.
What Actorly can put back.
The page lists, for each resource, the fields Actorly can put back. Actorly only writes to your store for the fields listed there. Everything else it records but does not change.
The page also shows your plan's limit: Unlimited restores on Actorly Restore, or 1 restore every 30 days on Watch.
Questions.
The page is empty. Did something go wrong?
No. It says "No restores yet" until Actorly runs one, and it records the times it refused as well. To try one, open a change in Changes and choose Restore this value.
What do I send support?
The Job ID shown on a restore that did not complete.
Ask an AI to summarise
ChatGPTClaudeGeminiPerplexity
Prompt copied: paste it if the assistant opens empty.
Keep reading.
01Putting it backPut one field back to an earlier value with Actorly: open the change, choose Restore this value, confirm.
02Common problemsFixes for the common questions in Actorly: a change that is not showing, Unknown for who, no Restore button, a restore that stopped, a missing deleted item.
03Plans and historyActorly Watch is free: three months of history and one restore a month.
04RestoreMore in this category.