What happens when you uninstall.
If you reinstall within those 48 hours, nothing is deleted.
Taking your history with you first.
On Actorly Restore, build an export before you uninstall. An export file is deleted 3 days after it is built.
If you only change plan.
Moving from Restore to Watch keeps the last 90 days. Older history is deleted after 14 days' notice. See plans and history.
Customer data requests.
When a customer asks a store for the data held about them, Shopify sends Actorly the request. It is not handled automatically: it appears in Settings, Data and privacy, where you download a file of what Actorly holds for that customer and send it to them. Shopify allows 30 days to reply.
The legal detail is in the privacy policy, the data processing agreement and security.
Questions.
Is my data deleted when I uninstall?
Yes. Shopify sends Actorly a deletion request 48 hours after the uninstall, and Actorly then removes your store's history, saved evidence and account records.
I reinstalled. Is my history still there?
If you reinstall within 48 hours of uninstalling, nothing is deleted.
Does Actorly delete my history if I downgrade?
History older than 90 days is deleted after 14 days' notice when a store moves from Restore to Watch. Actorly warns you first.